Welcome to my Shop ! I design, make and sell all my goods myself. This way I believe they retain the charm and love that they were created with, fresh from me to you ! If you have special product needs, please email me : firstname.lastname@example.org as usually I can find a solution to make you a happy customer.
Any form of payment is fine - but the payment must arrive before the goods are dispatched.
Preferred payment is via Credit Card or by Paypal, though if you wish to sent a check or a bank transfer, please email me first on email@example.com
If you have specific questions or requirements, please email me on firstname.lastname@example.org
I will endeavour to get your items to you quickly and at reasonable cost.
Depending upon size, weight, destination and urgency, delivery will be assigned to an appropriate postal or courier service.
If you have a special requirement, for example you are in a hurry, please contact me for a quote for expedited delivery. It will cost a little more, but may better serve your needs.
If you're in the UK, delivery typically takes between 1 to 5 working days, (depending again on the above factors)
If you are in Europe, delivery typically takes between 3 and 15 working days, (depending of course on the same factors)
If you are in North America, delivery typically takes between 3 and 15 working days, (depending again on these same factors)
If you are in other parts of the world, like Australia, Asia or South America, delivery may take between 3 and 20 working days.
Please note that delivery time is separate from making time. Only once made and an item be dispatched.
Please note that makers can only quote delivery times based on quotes and experiences of delivery providers used. In rare exceptions, for example around the holidays, delays though rare may ensue.
Thank you for reading !
With Kindest Regards,
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you're not happy with your purchase, please contact me on email@example.com.
I pride myself in being reasonable and fair. I'm sure that we can agree a remedy and will endevor to fulfil all reasonable requests !
Damage and losses will be addressed with replacements or refunds.
Custom orders by prior agreement only. This will depend on whether it's a busy period and whether I feel I can satisfy the customer's needs.
(Please note: the months leading up to Christmas are very busy and custom items are likely not possible. Likewise Summer is a time when all shop owners try to take time off, so please be patient).
Wholesale is possible by prior agreement - please contact me !
If you'd like to ask a question, please feel free - firstname.lastname@example.org
Thank you for reading !